Shipping policy


1. OVERVIEW

This Shipping Policy explains how and when Tees That Care delivers orders placed through our website.

We aim to process and dispatch orders as quickly as possible while being transparent about delivery times, costs, and responsibilities.

2. PROCESSING TIMES

Most of our products are printed on demand and made specifically to your order.

Order processing time:

  • Typically 2–5 working days before dispatch

Processing times may be longer during busy periods, promotions, or public holidays.

Once your order has entered production, it cannot be amended or cancelled.

3. DELIVERY DESTINATIONS

We currently ship to:

  • The United Kingdom

If your country is not listed at checkout, delivery is not currently available.

4. UK DELIVERY TIMES

Estimated delivery times after dispatch:

  • Standard UK Delivery: 2–5 working days

Delivery times are estimates only and are not guaranteed.

5. SHIPPING COSTS

Shipping costs are calculated at checkout and are clearly displayed before you complete your order.

Any free shipping offers will be clearly stated on the website and may be subject to conditions.

6. DELIVERY RESPONSIBILITY & RISK

In line with UK consumer law, risk remains with us until your order is delivered to your nominated address.

Please ensure that your delivery address is correct. We are not responsible for delays or losses caused by incorrect or incomplete address details provided by you.

7. TRACKING

Where available, you will receive a dispatch confirmation email with tracking details once your order has been shipped.

Tracking availability may vary depending on the delivery service used.

8. DELAYS

We are not responsible for delays caused by:

  • Courier or postal service issues

  • Severe weather

  • Customs processing (for international orders)

  • Events outside our reasonable control

If your order is significantly delayed, please contact us and we will assist where possible.

9. LOST OR DAMAGED ITEMS

If your order arrives damaged, faulty, or does not arrive within a reasonable timeframe, please contact us within 14 days of the expected delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photographs (if applicable)

Your rights in relation to faulty or damaged goods are protected under the Consumer Rights Act 2015.

10. INTERNATIONAL ORDERS (IF APPLICABLE)

For international deliveries:

  • You may be responsible for customs duties, import taxes, or handling fees

  • These charges are set by local authorities and are outside our control

We are not responsible for delays caused by customs clearance.

11. CONTACT US

If you have any questions about shipping or delivery, please contact us:

Tees That Care
Email: info@teesthatcare.com