Terms of service
OVERVIEW
Welcome to Tees That Care.
The terms “we”, “us” and “our” refer to Tees That Care.
We operate this website and online store, including all related information, content, features, tools, products and services (together, the “Services”) to provide you with a curated shopping experience. Our store is hosted on Shopify, which provides us with the ecommerce platform that allows us to sell our products to you.
These Terms of Service (the “Terms”), together with any policies referred to within them, set out your rights and responsibilities when using our Services.
Please read these Terms carefully. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, If you do not agree, you must not use our Services.
SECTION 1 – ELIGIBILITY, ACCESS AND ACCOUNTS
To use our Services, you must be at least 18 years old or have the permission of a parent or legal guardian.
You may be required to provide personal information such as your email address, billing details, payment information and delivery address. You confirm that all information provided is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account details and for all activity under your account. You must not transfer, assign or licence your account to any other person.
SECTION 2 – OUR PRODUCTS
We take reasonable care to ensure that product descriptions, images and prices displayed on our website are accurate.
However, colours and appearance may vary depending on your device, screen settings and lighting conditions. Product images are for illustrative purposes only.
All product descriptions are subject to change at any time. This does not affect your statutory rights.
SECTION 3 – PRINT-ON-DEMAND AND PERSONALISED PRODUCTS
Many of our products are printed on demand and made specifically to your order. This allows us to reduce waste and avoid overproduction.
Because these products are made to order or personalised to your specifications, your statutory 14-day right to cancel does not apply once production has begun.
This is in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This includes, but is not limited to:
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Products personalised with names, messages or custom designs
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Items printed or produced specifically following your order
Please ensure that all sizes, colours, designs and personalisation details are correct before placing your order. Once an order has entered production, it cannot be amended or cancelled.
Nothing in this section affects your statutory rights if an item is faulty, damaged or not as described, in line with the Consumer Rights Act 2015.
SECTION 4 – ORDERS AND CONTRACT INFORMATION
By placing an order, you are making an offer to purchase products from us. A legally binding contract is formed only when we send you an order confirmation email.
We reserve the right to refuse or cancel an order for any reason, including availability issues, pricing errors, or suspected misuse or fraud. If an order is cancelled, you will receive a full refund.
Your rights to cancel, return or receive a refund are set out in our Refund Policy
Orders are for personal use only and must not be purchased for resale or commercial distribution.
SECTION 5 – PRICES, PAYMENT AND VAT
All prices are displayed in GBP (£) and include VAT unless stated otherwise.
Delivery charges and any additional costs will be clearly shown before checkout.
We reserve the right to change prices at any time, but price changes will not affect orders that have already been confirmed.
You confirm that you are authorised to use the payment method provided and that sufficient funds are available.
SECTION 6 – DELIVERY
Delivery times are estimates only and are not guaranteed.
In accordance with UK consumer law, risk remains with us until goods are delivered to your nominated address.
We are not responsible for delays caused by events outside our reasonable control, including courier delays or force majeure events.
SECTION 7 – YOUR RIGHT TO CANCEL
If you are a UK consumer, you may have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies (including for personalised or made-to-order items).
Full details of cancellation rights and exclusions are set out in our Refund Policy.
SECTION 8 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, logos, designs, graphics and software, is owned by or licensed to Tees That Care and is protected by UK and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute or exploit any content without our prior written consent.
SECTION 9 – OPTIONAL THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links. We do not control or endorse these services and are not responsible for their content or availability.
Your use of third-party services is at your own risk and subject to the third party’s terms.
SECTION 10 – SHOPIFY PLATFORM
Our store is hosted by Shopify. Any contract for sale is strictly between you and Tees That Care. Shopify is not responsible for the sale, quality or delivery of products purchased through our store.
SECTION 11 – PRIVACY AND DATA PROTECTION
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Please review our Privacy Policy for details of how your personal data is collected, used and stored.
SECTION 12 – FEEDBACK AND REVIEWS
If you submit reviews or feedback, you grant us a non-exclusive, royalty-free licence to use that content for marketing and operational purposes.
You confirm that your feedback is accurate, lawful and does not infringe the rights of others.
SECTION 13 – ERRORS AND OMISSIONS
We reserve the right to correct errors relating to pricing, descriptions or availability. If this affects your order, we will contact you and offer a refund where appropriate.
SECTION 14 – PROHIBITED USE
You must not misuse the Services, including by committing fraud, infringing intellectual property rights, uploading harmful content or attempting to disrupt the website.
We may suspend or terminate access if these Terms are breached.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms. Any provisions that by nature should survive termination will continue to apply.
SECTION 16 – STATUTORY RIGHTS AND WARRANTIES
Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015, including your right to receive goods that are of satisfactory quality, fit for purpose and as described.
SECTION 17 – LIMITATION OF LIABILITY
We do not exclude or limit liability for:
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death or personal injury caused by negligence
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fraud or fraudulent misrepresentation
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any matter which cannot be limited under UK law
Subject to this, our total liability is limited to the value of your order.
SECTION 18 – INDEMNITY
You agree to indemnify us against losses arising from your breach of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any part of these Terms is found to be unenforceable, the remaining sections will remain in effect.
SECTION 20 – ENTIRE AGREEMENT
These Terms and any referenced policies form the entire agreement between you and us.
SECTION 21 – ASSIGNMENT
We may transfer our rights and obligations under these Terms. You may not do so without our written consent.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 23 – CHANGES TO THESE TERMS
We may update these Terms from time to time. The latest version will always be available on our website.
SECTION 24 – CONTACT DETAILS
If you have any questions about these Terms, please contact us:
Tees That Care
Email: info@teesthatcare.com
Address: Tees That Care, 19 Tantree Way, Brixworth, Northampton, NN6 9UQ